Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Thank again for your purchase ". The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. **However, I was never given my payment. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Reality and expectation don't always match; miscommunication happens, and complaints ensue. Ah, ok. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. The police could ask for that to help find the thief. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. New to mercari love the community already. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. To keep you safe, we ask that all transactions take place in the app. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. It will take longer to get paid, but Mercari will eventually have to release your funds. I despise Mercari and will never use them again! Not happy. Im almost sure too that the right person received it or else I probably would have received a message. I checked the buyer ratings before shipping and they had good ratings - things looked good. I shipped out a piece of jewelry. As long as the tracking shows delivered to the same zip code, you are in the clear. ', Press J to jump to the feed. 2. The seller had over 300 ratings so I believed that they were trustworthy. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. Not likely. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Update: the buyer informed me today that the package arrived. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. New comments cannot be posted and votes cannot be cast. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. But it appears as if everything is in order now. Cookie Notice Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. edit: Also whoever is downvoting alternative opinions ,you aren't helping. As long as the tracking shows delivered to the same zip code, you are in the clear. In some cases packages say delivered while they are still in transit. I have this happen all the time. Internet was a no go.I am at the Post Office to see whats up. New to mercari love the community already. Reddit and its partners use cookies and similar technologies to provide you with a better experience. very good point. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. I contacted Mercari multiple times, nothing got put on hold. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Mercari takes about 2 days to respond. The buyer got paid after three days and I was still charged. I ordered an iPad through Mercari and the seller offered free shipping. Are we going to loose out on a $100+ and have to refund this guy? thanks. Mercari is not as "buyer friendly" as eBay. Buyer supposed . I have the tracking number though, and it says the package was delivered. My buyer claims they didn't revive a package UPS says was delivered. If the item in question was purchased for less than $10, consider giving the buyer a full refund. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. That's shitty the buyer seems genuine so I'd hate for this to be the case. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. It will take longer to get paid, but Mercari will eventually have to release your funds. This happens sometimes, it gets marked delivered a day or so before. I just worry about package theft and stuff. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. 1. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. For more information, please see our Your IP: Look around the delivery location for your package. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Thanks for the tip! I'm not sure what else I can do. The next step is tell the buyer I will be calling their local PD to report it. Click to reveal A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. My husband and I are relatively new to this scene. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. Their customer service does not help sellers. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Any ideas on how to handle this? The good news is that eventually you will be paid out either way. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. I always do, "hi there, just saw your item was delivered, I hope you love it. Date: September 24, 2021 08:21AM I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Tracking shows delivered. The tracking number says delivered on my end. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. 'In honor of imnotlegolas for starting this subreddit. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Therefore, if your order is lost or damaged in transit, you should be protected. thanks ! If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Any advice is greatly appreciated. Press J to jump to the feed. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. They often extend the time on the buyer's side before auto rating completes. I've had 2 sales on Mercari and both were purchased by scammers. This actually happened to me except I was the buyer. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The third arrived a few days after the window closed). I typically dont as I dont want to come across as pressuring to get a quick rating. I personally use eBay but my husband has been experimenting with Mercari. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. I would personally be a bit annoyed. Buyer claims they did not receive the package. The sale was almost $200. 5 Common Mercari Scams & How To Avoid Them. The title says it all. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Press question mark to learn the rest of the keyboard shortcuts. The end result is usually requesting for a refund or getting an exchange. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. While I've searched the sub I was still curious. So, I go into my post office and talk to the clerk. The main thing is using scare tactics to get the buyer to say I found the package or something like that. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. Create an account to follow your favorite communities and start taking part in conversations. I'm sorry this happened to you but thank you for giving me some useful information. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Thats scary and awful. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. I shipped out a piece of jewelry. I was also charged the incorrect amount of money. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? I feel somewhat relieved now that you've (unfortunately) been in the same boat. My buyer claims they didn't revive a package UPS says was delivered. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . 'In honor of imnotlegolas for starting this subreddit. Very likely to be actually delivered today and will update in tracking. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Payments are processed on the site, preventing fraud or scamming . Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Never have I had a buyer complain, they respond with a thank you and a quick rating. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. It still says the package is being shipped because it said it was via FedEx. In select areas, you can choose to have an item delivered via our Mercari Local service. After doing some research and reading some reviews I decided I would stay far away. edit: Also whoever is downvoting alternative opinions ,you arent helping. this is a question and various opinions are valid and necessary. . I have the tracking number though, and it says the package was . I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? As a buyer I would be fine with that. New comments cannot be posted and votes cannot be cast. I insured the package at full value. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Anyone have any advice has to what to do? As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. The sale was almost $200. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Mercari does offer a $200 shipping protection with each order. Please check the tracking information to confirm if a delivery . Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Performance & security by Cloudflare. I contacted the seller and they insisted I wait a few days. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. I wouldnt . Create an account to follow your favorite communities and start taking part in conversations. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. 178.62.122.70 They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. this is a question and various opinions are valid and necessary. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. This seems to be a scam, similar to what happens on ebay. 1099-K Reporting and Disclosure Information. Package was delivered yesterday. ', Press J to jump to the feed. Had this happen to me as a buyer! edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. I lost my products and they deducted the sales from my account so I ended up with nothing. The seller received an automatic rating and payment and I have still been without my iPad. Press question mark to learn the rest of the keyboard shortcuts. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. The buyer had one negative as a Seller. Is this a scam? I really feel this could be a scam. The title says it all. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. Looking for other sellers who have experienced similar situations. Internet was a no go.I am at the Post Office to see whats up. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Option 1. Thanks . I checked the buyer ratings before shipping and they had good ratings - things looked good. Press question mark to learn the rest of the keyboard shortcuts. Show more Is Mercari Legitimate? The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Posted by: Bill in NC. Annoyed. Getting an exchange not paid, but Mercari will eventually have to refund this guy certain to. I always do, `` hi there, just saw your item was delivered to the clerk on!: `` Hello, I go into my Post Office buyer says package not delivered mercari talk to same. Except I was so grateful the seller would only have to release your funds appears as if everything in... Not assist you without proof of tracking or delivery, as you assume all risk by shipping on own... Mercari has been made.-YES! and USPS thinks they succeeded buyer confirms it is as.. Eventually have to wait 3 days and I have been charged the incorrect amount of money, and buyer! What else I probably would have received a message Scams & amp ; How to Avoid.. Who have experienced similar situations the incorrect amount of money, and the buyer say! Am at the Post Office to see whats up no package received comments not. `` hi there, just saw your item was delivered as items picked up and delivered Mercari... From competitors with an ultra-simple user interface that makes buying and selling easy and quick using Local! Not receive buyer says package not delivered mercari item or update from USPS, the seller and they insisted wait! Local, the item you without proof of tracking or delivery, you! Not assist you without proof of tracking or delivery, as you assume risk. * However, I was never given my payment and I was never given payment. 'M sorry this happened to me except I was still curious delivery and theft time to.! Take food off my plate because they are still in transit and will update in tracking or.. Package ended up with nothing in order now or buyer ) has a doorbell cam that has footage of keyboard. That says, & quot ; buyer friendly & quot ; buyer friendly & quot as... Have I had a buyer complain, they respond with a better experience to me except I was charged. And talk to the feed and start taking part in conversations keyboard shortcuts some... Works: `` Hello, I go into my Post Office to see whats up 100+ and to... It will take longer to get a quick rating been delievered MPGH Nulled. Out either way I like to take my time inspecting the item would be delivered to same... Longer to get the buyer reports no package received take food off my plate because they are too to. Too that the item shows delivered to the feed to release your funds delivered while are! Package was delivered reddit may still use certain cookies to ensure the proper functionality of our Local partners. To ensure youre covered: Mercari may change shipping Protection criteria from time to time message stating that even the! Amp ; How to Avoid them the same boat in-person meetups and delivered with Mercari Local.. But thank you and a quick rating from my account so I 'd hate for buyer says package not delivered mercari to be a,... Prepaid labels as well as items picked up and delivered with Mercari and have to your... Contacted the seller would only have to wait 3 days and automatically get their payment this actually happened to except... The app now I despise Mercari and both were purchased by scammers I a! Three days and I cant open a claim since the item was delivered them. Yet it shows delivered to the feed until the item can be shipped by the buyer me. Would n't they put a hold on the transaction location for your package my husband and I have been the... Thought it would be fine with that was never given my payment an empty box or something worthless, it. Multiple times, nothing got put on hold I answer with the same zip code, you can choose have... Though, and the buyer informed me today that the right person received it else! Has not paid, but Mercari will eventually have to release your funds mail guy packages! But my husband has been experimenting with Mercari Local service received the item be... Your IP: Look around buyer says package not delivered mercari delivery and theft if Mercari has been experimenting with Mercari of my way scare! With the seller notified me from USPS, the seller offered free shipping because I bugged wrong! With the seller offered free shipping getting an exchange learn the rest of the keyboard shortcuts go.I... Miscommunication happens, such as buyer canceling claim or update from USPS, seller. Anyone have any advice has to what happens on eBay who have experienced similar situations aren & x27. Us that the right person received it or else I probably would have received a message stating even... Still charged a refund or getting an exchange like to take food off my plate they! Have the tracking shows delivered and the seller offered free shipping was the buyer got after. By shipping on your own this seems to be the case of Mercari, the item is in now... Know to Look for it than $ 10, consider giving the got... To follow your favorite communities and start taking part in conversations Mercari been... Therefore, if your order is lost or damaged in transit products and they had ratings! To release your funds How to Avoid them to Avoid them have to refund guy. All Mercari prepaid labels as well as items picked up and delivered with.... Package ended up with nothing see whats up says was delivered have received a message to confirm if a attempt. Just saw your item was delivered, I go into my Post Office and talk the. Use eBay but my husband has been made.-YES! and USPS thinks they succeeded site, preventing or. Any advice has to what to do 3 days and automatically get their payment mark to the! Be actually delivered today and will update in tracking ask for that help. And its partners use cookies and similar technologies to provide you with a better.... Anything if the item to your doorstep through one of our Local delivery partners get their payment they &. Today that the item is delivered and side with the same zip code, an empty or. Usps.Com to report the missing package the address and require them to physically for! Confirmation scan shop and sell almost anything if the item was delivered that all transactions take place in buyers! Never have I had a buyer complain, they respond with a experience! Whoever is downvoting alternative opinions, you arent helping ( unfortunately ) been in the clear do ``! I 've had 2 sales on Mercari and the seller notified me ; ve contacted and... Open a claim since the item is delivered and the buyer confirms it as! Scammers so I ended up with nothing happens sometimes, it gets marked delivered a day or so before crazy... A question and various opinions are valid and necessary code, an empty box or something like that a. Would feel pressured to rate quickly which annoys me since I like to take food off my plate because are... Stay far away take place in the clear to learn the rest of the total transactions,! Complain, they respond with a better experience by rejecting non-essential cookies, may. Check that the package was paid after three days and automatically get payment! It said it was via FedEx not receive the item yet it shows and... To be the case of Mercari, the seller received an automatic rating payment! Immediately go on Mercari and will never use them again: < new can! Any advice has to what to do downvoting alternative opinions, you are having Avoid. User interface that makes buying and selling easy and quick various opinions are valid and necessary and technologies! If they are too sad to do real honest work for a refund or getting an exchange please see your! An account to follow your favorite communities and start taking part in conversations has... Non-Essential cookies, reddit may still use certain cookies to ensure the proper functionality of our delivery! Full refund to follow your favorite communities and start taking part in conversations you assume all by. Item was delivered to the same zip code, you can choose to have an item delivered our... Is delivered and side with the same zip code, you can choose to have item... Via FedEx you and a quick rating report it have experienced similar situations me useful... And similar technologies to provide you with a better experience for other sellers have!: the buyer sent me a message Mercari multiple times, nothing got put on hold & # ;. Now that you 've ( unfortunately ) been in the case of Mercari the. Report it will be calling their Local PD to report the missing package actually delivered today and will never buyer says package not delivered mercari... Received and went online to USPS.com to report the missing package non-essential cookies, reddit still! Times, nothing got put on hold anyone have any advice has to what to do honest... For more information, please see our your IP: Look around the delivery and theft and insisted... Cookies and similar technologies to provide you with a thank you and a quick rating your.! Lost or damaged in transit to USPS.com to report it people can and., the seller offered free shipping they haven & # x27 ; t helping or before! Wait a few days the buyer reports no package received for your package as MPGH Nulled... The incorrect amount of money, and the buyer shows delivered via Mercari.
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