Can I transfer my Subscription to someone else? Please call theatre for any local restrictions. A Subscription may also be cancelled by reason of death of the Subscriber by contacting Customer Relations (see Section G.7(a)). As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. IF YOU ENROLL, YOU WILL BE CHARGED SUBSCRIPTION FEES (AS DEFINED IN SECTION D.1) FOR AT LEAST AN INITIAL, NON-CANCELABLE TERM OF EITHER THREE MONTHS OR ONE YEAR (DEPENDING ON WHICH PLAN YOU CHOOSE). He seemed annoyed that I had brought my sister and her daughter to get services at the same time. Is there a minimum Subscription term length? The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. You can receive refunds for tickets up to 60 minutes before the showtime. For further information, please see the Unlimited Subscription Rules. You can manage your Subscription information via the App or by contacting Customer Relations. Customer Care representatives are available daily from 4 a.m. to Midnight PST Call Us - TTY TTY service is available for people who are Deaf, Hard of Hearing or have a Speech Disability. Pre-Cruise FAQ Onboard FAQ View All FAQ Find a Cruise . Please contact Regal Customer Relations for help with your Subscription (including cancellation of your Subscription) at https://www.regmovies.com/rcc/contact-us (Customer Relations). You may not cancel your Crown Club Account while you have a Subscription associated with such Crown Club Account. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. You may use your Subscription Pass to earn Crown Club credits and redeem them for Crown Club rewards. You can receive refunds for tickets up to 60 minutes before the showtime. YOU WILL BE CHARGED THE FOLLOWING AMOUNTS FOR YOUR MONTHLY PLAN (DEPENDING ON WHICH MONTHLY PLAN YOU SELECT): $18.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $56.97 OR FOR THE INITIAL ONE-YEAR TERM OF $227.88) FOR THE UNLIMITED PLAN, $21.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $65.97 OR FOR THE INITIAL ONE-YEAR TERM OF $263.88) FOR THE UNLIMITED PLUS PLAN, AND $23.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $71.97 OR FOR THE INITIAL ONE-YEAR TERM OF $287.88) FOR THE UNLIMITED ALL ACCESS PLAN, IN EACH CASE PLUS APPLICABLE TAXES. Contact our company and get a service today! To me, it seemed like there actually is no Customer Relations Dept., and that Fandango simply offers a "dummy" number. Replacing your device multiple times may result in interruption or cancellation of your Subscription. On the Confirm Order page, enter the gift card number and 4-digit PIN. You may not change billing plans during the initial three-month term or initial one-year term (as applicable) of your Subscription. Likewise, you may make Friends and Family Reservations at a Participating Theatre not covered by the applicable Subscribers respective Subscription plans, but you must pay the applicable Restricted Theatre Surcharges. If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. Where can I find information about closed captioning? Special movie event showtimes (such as marathons, double features and fan events) may in Regals sole discretion be excluded from the Subscription Program or included (and may be subject to surcharges). Regal may suspend your Subscription by notice to you (during which suspension you will be billed but will be unable to use your Subscription or Subscription Pass, including for existing Reservations) if Regal suspects any fraud in connection with your enrollment or Subscription or if you breach these Subscription Rules, until the matter is resolved to Regals satisfaction. Welcome to Regals Unlimited Subscription Program (the Subscription Program), a membership tier of Regals customer loyalty program, the Regal Crown Club (the Crown Club)! If they accept, you will then, when making your own reservation, be able to reserve one admission ticket for them (subject to the terms and conditions of their Subscription plan) for the same showtime. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. Note that even if you already have three pending reservations, you may still obtain admission tickets at the box office or in-theatre kiosks for same-day showtimes that do not conflict with your reserved showtimes. Have customer service experience? You can watch as many movies as you wish, but you may not use your Subscription Pass for a showtime that overlaps with, or commences within 90 minutes of, another showtime for a different film for which you have used your Subscription Pass. If you purchased concessions, walk directly up to the concession counter where you see Atom logo and scan your QR code to pick up your concessions. Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. No, currently this functionality is not supported for your Subscription Pass. Company Contact Us Should you have any questions about Regal Bank and our products and services, please contact us at info@regalbanknj.com or 973-716-0600. customerservice@regalbanknj.com To report a lost or stolen debit card, please contact 1-. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. When we got to the theater, as has happened in previous visits to this location, no one was at either entrance to check . Not all ticket types are available for all performances. Security issues have become a daily part of our lives in America. (Remember, Crown Club accounts are free!) Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. No, the rating system is strictly voluntary and carries no force of law. (a) You hereby authorize Regal to charge Fees to the valid debit or credit card provided during enrollment or otherwise in connection with your Subscription (which may include the debit or credit card attached to your existing Crown Club Account) (the Payment Method) in accordance with your billing plan. All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. Films in 3-D may not be available at all locations. VOTE FOR THE BEST ROOFING COMPANY IN GEORGIA! Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. You may request cancellation of your Subscription at any time in accordance with Section F.1(a) of the Subscription Rules by notifying Customer Relations at https://www.regmovies.com/rcc/contact-us. Regal may cancel your Subscription for convenience at any time by notice to you. Can I enroll in person at a Regal theatre? Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing kiosk. On the Confirm Order page, enter the gift card number and 4-digit PIN. It will show as a pending request in your subscription details. For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. How do I use Regal Gift Cards to purchase tickets? The Subscriptions are open to individuals 16 years of age and older who reside in the United States, Guam, Saipan or American Samoa, and are not specifically excluded from participation by the Subscription Rules. You can, however, use Apple Pay to make payments on the App. You can cancel reservations in accordance with Regals standard booking rules (see Refund Policy). Where can I find the Regal Crown Club FAQ's? Pay the Subscription Fee up front for either a three-month Subscription or a one-year Subscription (each, a Pre-Paid Subscription Plan). Hours are standard business hours, 8 a.m. to 4:30 p.m., Monday - Friday. All admissions are subject to the applicable Participating Theatres admittance procedures. ticket-taker) and scan the QR code on your ticket confirmation page. Select a movie and showtime, and then proceed to purchase the ticket. Individuals who are minors in their state of residence must have their parents or legal guardians permission to enroll and participate in the Subscription Program. Regal may cancel your Subscription at any time by notice to you (i) if Regal reasonably suspects fraud, misrepresentation or abuse in connection with your enrollment or Subscription (including due to frequent replacement of your mobile device or your failure to attend showtimes without following cancellation procedures), (ii) for misuse of your Subscription or Subscription Pass, (iii) for failure to make a payment within 28 calendar days after it is due, or for multiple payment failures, (iv) if you materially breach these Subscription Rules or any Additional T&Cs in connection with your Subscription, or (v) if you engage in any behavior or activity that is disruptive or damaging to Regals business or otherwise inconsistent with Regals, the Subscription Programs or the Crown Clubs public image, goodwill, or reputation or applicable law. If a Reservation is cancelled in accordance with Regals standard booking rules available at www.regmovies.com/static/en/us/admittance-procedures (see Refund Policy), surcharges paid for such Reservation will be refunded (subject to Section E.1(e)). These communications are important for keeping you informed about your Subscription. Good at Multi-tasking? The estimated total pay for a Customer Service Representative at Regal is $16 per hour. It may be necessary to deactivate your current Subscription Pass and issue you a new Subscription Pass. PG - Parental Guidance Suggested -- Some material may not be suitable for children. Your Subscription will be linked to your Crown Club Account and the pass number for your digital Subscription pass (Subscription Pass) will be the same as the number for your virtual Club Card (as defined in the Crown Club Rules) (Crown Club Card). If a friend or family member is subscribed to a different subscription tier than you, then you will be billed all applicable taxes, fees and surcharges if you make a reservation for that friend or family member. Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. Are there any other restrictions on reservations obtained via the App using my Subscription Pass? No. What I got was an automated system which asked me to select a specific number to reach the Customer Relations Dept. In addition to Subscription Fees, Regal may also charge you for, and you are responsible for, (a) applicable taxes and Regals online convenience fees (Convenience Fees) for Reservations (collectively, Charges), and (b) Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (collectively with Subscription Fees and Charges, Fees). Regal Entertainment Group Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 129 reviews Location All Ratings by category 3.5 Work-Life Balance 2.8 Pay & Benefits 3.0 Job Security & Advancement 3.3 Management 3.5 Culture Sort by Helpfulness Rating Date Language Please be advised that your subscription has been canceled with immediate effect, therefore there will be no future charges applied. When I get to the theater what should I do? We pride ourselves on being flexible, but there are some things we feel very strongly about: Being an excellent communicator, because you not only have to articulate your own thought process but that of your customer as well. Log in to your Crown Club account to complete enrollment. If the Subscription Program offers any promotion or discount but a separate Regal promotion or discount is also available, you may benefit from the best promotion or discount available but not both at the same time. Yes! Up to five (5) Regal Unlimited subscribers can be added to your list. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Update: I received the following email from Regal Customer Service: "Dear Patron, Thank you for taking the time to contact our office. View files. Using the Regal Cinemas mobile application, available on both iOS and Android (the App), you can sign up for a membership (Subscription), pay a Subscription fee (monthly or pre-paid your choice), and use your digital Subscription pass located in the App (Subscription Pass) to watch as many movies as you want at any participating Regal theatre. Unfortunately for subscribers, there's not. For information about refunds, please see Section F.4. Your Subscription Pass is digital only and located in the App. Where is it? Since I had the receipt, I decided to call the "Customer Service" phone number. In the App under Manage Friends and Family (which is under Subscription Details), add an email address or RCC card number. The Subscription Pass will be digital only and accessible only via the App. The photograph will be used by Regal for identification and fraud prevention purposes when you obtain and/or present admission tickets at the theatre, or use your Subscription Pass to enjoy other Subscription Program discounts and benefits. You must enroll in the Subscription Program via the App by following the enrollment instructions set forth in the App. There are two ways to pay for your Subscription: Pay a monthly Subscription Fee for a Subscription with either a three-month initial term or a one-year initial term (each, a Monthly Subscription Plan), which will be billed (A) for the first month, when you sign up for your Subscription, and (B) for each subsequent monthly Subscription period, a few days before the commencement of such period. Promotions Regal Crown Club More Rewards Your Way! To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. Can a rating be changed? You should change your password regularly to ensure security of your Subscription and follow these guidelines when choosing a password: (i) use at least eight characters, (ii) use special characters (e.g., #; $; &; *; @), and (iii) use a combination of upper case and lower case letters. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Regal may communicate with you regarding your Subscription in a number of ways, including by email, SMS and push notifications to your mobile device. These boards can cause slip, trip and fall hazards for our guests as well as our staff. Do I earn Crown Club Visits (as defined in the Crown Club rules) when using my Subscription? Call us via TTY toll free at 1-800-676-3777 TTY hours are from 6:00 a.m. - 11:00 p.m CT. Monday thru Friday Short Codes When I spoke to the Manager of the Inverness Regal, he told me he has little input about the selections for his theatre. For questions about gift cards check out or Gift Card FAQ. Refund requests are not accepted after showtime. Customer Service (Hours:Mon-Fri 7:00 AM to 8:00 PM and Sat 8:00 AM to 4:00 PM CST) Insured's Phone: 1-800-280-1466 Agents/Brokers Phone: 1-877-222-4586 American Family Agents Phone: 1-855-454-3953 Email Address: Policy Services:Customer Service Underwriting:Underwriting Accounting:Accounting Contracts/Licensing:Contacts/Licensing Mailing Address: No refunds are available except as expressly stated in the Subscription Rules. NC-17 -- No One 17 and Under Admitted. The Rockstars of Regal Customer Service. Youmay request cancellation of your Subscription at any time by notifying Customer Relations (see Section G.7(a)). One hundred Crown Club credits will be earned for every $1.00 spent on Subscription fees, online convenience fees, regular admission tickets for non-Subscription Program members and concessions (in each case subject to the Crown Club rules), and theatre, format, seating and movie event surcharges, or as otherwise determined by Regal in its sole discretion. Non-movie events such as MET Opera, Fathom Events, sporting events, concerts and private screenings are excluded from the Subscription Program. Please contact Customer Relations to discuss any issues with your Subscription that occur when changing your device. Overview of Regal Cinemas complaint handling. I enrolled but cant find my Subscription Pass. No recording devices (cameras, video recorders, sound recorders, etc.) Contact your local theatre if you have questions regarding any state or local requirements. Please refresh the page or try again later. No. For example, if you purchase a one-year Monthly Subscription Plan, your monthly Subscription periods begin on the 10th of each month, the first year of your Subscription ends on August 10, and your Subscription cancellation request is received on July 30, such cancellation will be effective as of September 10. If any attempt by Regal to charge Fees to a Payment Method on or after the due date is rejected or otherwise unsuccessful due to inaccurate or outdated Payment Method information, then once you have provided a valid Payment Method, Regal will charge that Payment Method for all then-outstanding Fees. If you cancel your Pre-Paid Subscription Plan under Section F.1(a), you may not apply for another Subscription plan until six months after the cancellation date. When making a Reservation, you may simultaneously (i) reserve one admission ticket for each of up to five other Subscribers (subject to the terms and conditions of their respective Subscription plans) that you have added as Friends (under Manage Friends and Family, which is under Subscription Details in the App) for the same showtime (each, a Friends and Family Reservation, and collectively with Personal Reservations, Reservations), and (ii) purchase admission tickets for other non-Subscribers for the same showtime at Regals standard prices (including Charges, if applicable). Store Hours. Contact Information & Customer Service. If you change mobile devices, access to your Subscription will be disabled on your old mobile device and must be activated on your new mobile device. If any attempt by Regal to charge Fees to the Payment Method on or after the due date is rejected or otherwise unsuccessful (including due to inaccurate or outdated Payment Method information), Regal may, with notification to you, suspend your Subscription and Subscription Pass (and you will be unable to use existing Reservations or obtain new Reservations, admission tickets or Other Benefits) until such Fees are paid via the App (see Section G.7(a)). We got no assistance from the manager and missed part of the movie trying to find her. Children 3 to 11 must pay the child admission price. Reservations and admission tickets are subject to availability. Sign into your Regal Crown Club account. The matinee hours may vary by theatre location based on market or territory. Your Subscription and Subscription Pass may be used to make reservations and obtain admission tickets for use only by you. In the event of Subscription cancellation, your billing schedule and right to receive refunds may differ slightly depending on whether you have a monthly plan or a pre-paid plan. Why was I charged for my Subscription after I requested cancellation? Select "My Tickets" to see your upcoming movies and showtimes. If you are a minor in the state of your residence, you must have your parents or legal guardians permission to enroll and participate in the Subscription Program and such enrollment constitutes your and your parents or legal guardians acceptance of and agreement to these Subscription Rules, including without limitation the obligation to pay Fees as set forth herein. Click Apply. Gift cards carry NO expiration date or dormancy fees. No outside food or drink is permitted in the theatre. Please have your card number or social security number ready when calling. ForLocations, The World's Best For Customer Service Info. CANCELLATION BY YOU WILL NOT TAKE IMMEDIATE EFFECT - PLEASE SEE SECTIONS F.3(B) - (D) BELOW FOR INFORMATION REGARDING CANCELLATION EFFECTIVE DATES. You will not earn a Visit (as defined in the Crown Club Rules) for any Reservation or admission ticket obtained with your Subscription Pass. Mon - Fri: 7:00AM - 6:00PM Sat: 7:30AM - 2:00PM Sun: Closed To receive a military discount you must be an active or retired military veteran. Subscription Program benefits may not be used in conjunction with any other promotion or discount offered by Regal. Covid-19 related issues will not be deemed such special circumstances justifying early cancellation of your Subscription. Please visit our list of Regal Unlimited locations to see the theatres that are included in each Subscription plan and find the plan that is right for you. However, at all times you must have a valid Payment Method associated with your Subscription (including if, when you enroll, you pay your Subscription Fees with a gift card). REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. You will not earn a Visit for any reservation or admission ticket obtained with your Subscription Pass. You must have a Crown Club Account to use your Subscription. Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app.
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