The search is on! This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Wawa, Inc. Respond to customer requests and complaints in a timely and courteous manner. Location: Field. Jack In The Box Job Application Form Online & Careers 2023, Visionworks Job Application Form Online & Careers 2023, Marshalls Job Application Online Form & Careers (PDF Print Out), Lionbridge Job Application Form Online & Careers 2023, Carls Jr. Job Application Form Online & Careers 2023. Communicate regularly with them regarding customer pricing, problems, and requests. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Jobs. There are 478,210 open job vacancies in the US. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. Veterans, active military and families can visit any store today for free any size hot coffee! Ensure coffee thermals are filled and working properly. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. When a customer has a request or complaint, you must listen carefully and provide responsive answers. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. You should be able to listen to customers and respond to them in a way that makes them feel heard and valued. Help make it more accurate by adding yours. Apologize to the customer: If the customer is calling and they are upset, the first thing you should do is apologize. Ensure the proper execution of assigned foodservice and beverage programs and procedures. The 5 As: Apologize, Acknowledge, Appreciate, Act, Audit. It also gave me confidence working with customers and handling money.. Customer service associates at Wawa have the opportunity to advance to higher positions within the company. Averages based on self-reported salaries. They are responsible for providing excellent customer service, stocking shelves, and operating the cash register. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wawa Customer Service Associate Job Description & Salary. Processing and logging incoming calls into the CRM system. All Rights Reserved. Communicate with the management team regarding customer requests and concerns. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Store 5222 - New Smyrna Beach, FL 32168. Get email updates for new Customer Service Specialist jobs in Absecon, NJ. We are not an agent or representative of any employer. Location: Field. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Companies. Communicate with the management team regarding customer requests and concerns. Stock and refill products through out the entire store.6. The estimated additional pay is $2 per hour. . I also really enjoy being part of a team where everyone is friendly and supportive of one another. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. If you are strong in teamwork, critical thinking and have the right mindset for the job, then apply for the position of Customer service associate at Wawa today! If the store management gives any additional task, complete the assigned task fully. Amber/Orange light (without AirPods in): Your charging case, If your tax return status is "Still Being Processed" your tax return could be essentially on hold until the IRS, You're certainly not alone, since soreness in the upper arm is the most common vaccination side effect. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. Sykesville, MD. Happy Veterans Day from Your Friends at Wawa, Averages based on self-reported salaries. You can deactivate or delete job alerts by clicking the button below. A valid drivers license is also required. Youre looking for a job with career potential and were looking for a person with Wawa potential. Think youve got what it takes? Unlawful discrimination will not be a factor in any employment decision. All Rights Reserved. About this jobFind your commute. Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122). www.wawa.com/careers #jointheflock #internships2023. Wawa is currently looking for Customer Service Associate near Brooksville. Maintain proper cash levels in register drawer and change machines.4. Identifying customer needs. Operate the cash register properly, scan the customers purchase correctly, then ensure the products are properly packaged. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. This job was posted on Mon Jan 09 2023 and expired on Mon Jan 30 2023. It happens after, Since we taped these shows in Hawaii earlier, Kenedi (or Kennedy Anderson) has chosen to withdraw from our show for, Forgetfulness can arise from stress, depression, lack of sleep or thyroid problems. Wawa, Inc. is an equal opportunity employer. Find the best jobs in the US, apply in 1 click and get a job today! Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Pull expired items, document and discard. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. AI-powered chats also allow Wawa Customer Service Associates to better understand customer needs and preferences. Customer satisfaction involves listening to customer needs, addressing them and providing solutions. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Stop fuel pumps if necessary. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Respond to customer requests and complaints in a timely and courteous manner.2. Job Description. City and state must be separated by a comma followed by a space (e.g., Houston, TX). Job Title: Customer Service Associate. Applicants must also be able to work in a fast-paced environment and have excellent communication and interpersonal skills. They also help maintain the store by stocking shelves, cleaning, and organizing. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. If you require an accommodation, please contact our Associate Service. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Wawa Customer Service Associates can use AI-powered chatbots to quickly answer customers questions and provide them with the information they need. Location: Field. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Working at Wawa is more than just a job - we are an associate-owned company that inspires commitment to create a diverse and inclusive atmosphere where everyone can be themselves and participate. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. He apologized and left happy.. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,269 per year. How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr? Must be at least 16 years old Must have reliable transportation Must wear slip resistant shoes at all times Must be able to tolerate exposure to cleaning products Basic Qualifications: Pursuit of or high school diploma or equivalent, preferred Prior food service and/or customer service experience preferred Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. For Technical Issues please email: [emailprotected] . Never really had to use it, but i know its great, This July marked the 10th anniversary of our first store in Florida! Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Wawa. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. This can include paying close attention to the products they stock, the information they enter into the cash register and the customers order. Greet and provide an enjoyable shopping experience for all customers. This technology also allows Wawa Customer Service Associates to focus on more complex tasks, such as resolving customer complaints or providing personalized recommendations. Part-Time. Complete other tasks as assigned by store management. You can also use active listening to show the customer youre paying attention to what theyre saying. Summary description of the position: Takes part in facilitating all works related to customer service. View similar Customer Service / Guest Services jobs below. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. Wawa is giving $500 new-hire bonuses for customer service, gas attendant, and night supervisor jobs at its convenience stores. Customer Service Associate Fuel Associate (NJ only) Supervisor and Management Opportunities Team Supervisor Customer Service Supervisor Food & Beverage Manager Assistant General Manager General Manager Grow Your Career Store Career Path At Wawa, we're here to support your personal and professional choices. Reminder Apply for our Summer 2023 Corporate Internship Program! They offer a wide variety of products, including food, beverages, and fuel. Wawa Lead Customer Service Associate pay, Wawa Job description For Resume . STR05365 - Loxahatchee, FL 33470. Job Description. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Please enter a Name and Password so you can update your Job Alerts in the future. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Proven exemplary customer service skills. Then you may be a perfect addition to the Wawa team. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. Happy Veterans Day from your friends at Wawa! Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. Complete other tasks as assigned by store management. Think of the most persuasive speaker in your organisation. See if they're hiring! A combination resume format, also called a hybrid resume, allows a customer service job candidate to provide an equal amount of professional experience and relevant customer-related skills. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Customer Service Associate Responsibilities: Attending training sessions to grow knowledge of products and to develop customer service skills. Greet and provide an enjoyable shopping experience for all customers. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Know Your Worth. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Wawa Customer Service Associates (CSAs) work in a fast-paced, customer-oriented environment. Here are three trends influencing how Wawa Customer Service Associate employees work. If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. Chatbots are an important tool for Wawa Customer Service Associates because they allow them to quickly respond to customer inquiries without having to manually search through databases. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,417 per year. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Essential Functions: Ability to work well individually as well as in a team environment Good communication skills Excellent customer service skills Ability to learn FSRA process and procedures and demonstrate on a daily basis Ability to work overtime as needed Ability to multi-task in fast paced environment Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing Must be able to lift and carry up to 35 lbs Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Follow proper coding procedures. Ensure that the work environment is safe at all times. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. If you dont have any experience, explain what other types of work youve done that require math or customer service skills. Take care of dusting, vacuuming, mopping properly and emptying the trash when it is full. Maintain proper cash levels in register drawer and change machines. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. Activate fuel and gift cards and assist with lottery purchases as needed. Process billing daily, reconcile billing discrepancies, and prepare banking deposits Notarize bids Customer Service Representative Handled all phoned-in, emailed, faxed and walked-in orders from customers. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal. Get notified about new Customer Service Specialist jobs in Absecon, NJ. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Join us or tag a friend to apply! Maintain proper cash levels in register drawer and change machines. But heres where you get the magic formula, and it goes like this: acknowledge, apologize, act. Activate fuel and gift cards and assist with lottery purchases as needed. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. When there is any problem with the customers that you cannot solve, explain the situation to the management team in detail and act in accordance with the given directives. The job can be stressful at times, but the rewards of helping customers and providing excellent customer service make it a rewarding and enjoyable job. Help make it more accurate by adding yours. The estimated base pay is $35,673 per year. Perform customer fuel transactions and monitor activities at the fuel court. We are not officially endorsed by nor affiliated with Wawa., Inc.Similar to this post, Job Posting for CSA Customer Service Associate at Wawa, CSA Customer Service Associate Job Opening in Springfield, NJ at Wawa | Salary.com Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Ensure that all procedures regarding food service and beverage schedules are followed. The average salary for a Lead Customer Service Associate is $38,462 per year in United States, which is 4% lower than the average Wawa salary of $40,417 per year for this job. Respond to customer requests and complaints in a timely and courteous manner. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Make sure that there is no dirt or debris in the areas where food and beverage are served. Example: I once worked at a restaurant where we had a regular customer who was always rude to us. Job Title: Customer Service Associate. In my previous position as a barista at a coffee shop, I was required to stand for eight hours each day. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Wawa Lead Customer Service Associate Hourly Pay Updated Jan 25, 2023 United States United States Any Experience Any Experience 0-1 Years 1-3 Years 4-6 Years 7-9 Years 10-14 Years 15+ Years Search Total Pay Estimate & Range Confident $19/hr Total Pay $17/hrBase Pay $2/hrAll Additional PaySee Total Pay Breakdown below $19 / hr $17 $22 $15$25 Employers ask this question to learn more about your work ethic. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Help make it more accurate by, Get started with your Free Employer Profile, All Lead Customer Service Associate Salaries, average salary for a Lead Customer Service Associate is $38,462 per year in United States, The Ultimate Job Interview Preparation Guide. Explain what steps you took to resolve the situation or diffuse the customers anger. The estimated base pay is $35,763 per year. Your input helps Glassdoor refine our pay estimates over time. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. You have reached your maximum number of active job alerts. Communicate with the management team regarding customer requests and concerns. The three As are for when you mess up?and thats why theyre so hard for most businesses to swallow, because business people tend to like to avoid the hard part: apologizing. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks includi . The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco.5. Ensure coffee thermals are filled and working properly. Greet and provide an enjoyable shopping experience for all customers. Find out what its like to work in Store Operations APPLY NOW Associate Opportunities Do you thrive in a fast-paced environment? Job Description. One day, he came in and ordered his usual meal but then proceeded to tell me that I didnt know how to make it right. Your job seeking activity is only visible to you. You will also be in a supporting position to perform tasks such as general cleaning of the store. Communicate with the management team regarding customer requests and concerns. Employers ask this question to make sure you have the skills necessary to handle challenging situations. Prepare all made to order food and/or beverages according to recipe or customer specifications. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Unlawful discrimination will not be a factor in any employment decision. Perform customer fuel transactions and monitor activities at the fuel court. great place to work Get notified about new Customer Service Specialist jobs in Clifton Heights, PA. Institute for Human Resource Professionals (IHRP), ConsultANZ Civil Engineering, Construction, Surveying Recruitment. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Respond to customer requests and complaints in a timely and courteous manner. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Resolving phone, walk-in, mail, fax, and email customer inquiries. Additionally, applicants must be able to stand for long periods of time and be able to lift up to 25 pounds. Location: Field. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. We thank our Associates for being a part of our journey in the.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Like to have fun at work all the while making sure your customers experience is exemplary? Insights. Join us or tag a friend to apply! We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team.
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